Terms and Conditions

v2 – March 2026

1. Definitions & Interpretation

• “Company” means TMIT Solutions Limited.
• “Customer” means the business purchasing Services.
• “Services” means VOIP, hosted telephony, SIP, call services, numbering, and related telecoms services.
• “User” means each active voice licence purchased by the Customer.
• “Charges” means any fees payable by the Customer for the provision of Services, as set out in the Order or revised under these Terms.
• “Working Hours” means Monday to Friday, 9:00 to 17:00 UK time, excluding UK bank holidays.

2. Scope of Services

• Services are provided on a business-to-business basis and may rely on third-party networks.

3. Term & Renewal

• Services are provided for an initial minimum term as stated in the Order.
• The Initial Term automatically renews for the same period unless either party gives at least 30 days’ written notice prior to expiry.
• The Charges for any Renewal Term may be revised by the Company, and such revised Charges will apply from the start of the Renewal Term.

4. Licence Quantities

• Licence counts may be increased during a Term but may not be reduced during the Initial Term or any Renewal Term.
• Licence reductions only take effect at the end of a Term following valid notice.

5. Charges & Payment

• Charges are billed in advance for recurring services and in arrears for usage.
• All prices exclude VAT.
• The Company may review and revise the Charges at the end of the Initial Term or any Renewal Term. Any changes to Charges will be notified to the Customer at least 30 days prior to the effective date of the new Charges.
• Continued use of the Services after the effective date of revised Charges constitutes acceptance of the revised Charges.
• Failure to pay may result in suspension of Services until payment is made.

6. Fair Use Policy

• Inclusive minutes are subject to fair use:
  • UK Landlines: 5,000 minutes per User per month
  • UK Mobiles: 2,000 minutes per User per month
• Allowances are aggregated across all Users.
• Excess usage may be charged at standard rates.

7. Acceptable Use Policy

• Services must not be used unlawfully, fraudulently, or abusively.
• The Customer is responsible for security and all usage.

8. Emergency Services

• VOIP services may not provide reliable access to emergency services.
• The Customer must maintain alternative means of contact.

9. Number Porting

• The Customer may request the transfer (“porting”) of telephone numbers to or from the Services.
• Porting requests must be submitted in writing and are subject to third-party carrier approval.
• The Company will use reasonable efforts to complete porting requests within a commercially reasonable timeframe.
• The Customer remains responsible for Charges on existing services until porting is successfully completed.

9.1 Number Porting Charges

The following one-off charges apply to number porting and related administrative actions:

Porting Charges:
Date change charges apply in addition to standard porting charges. Cancellation charges apply instead of porting charges where a port request is cancelled.

10. Service Level Agreement (SLA)

• The Company will respond to support requests within 8 Working Hours during Working Hours (Mon–Fri, 9:00–17:00 UK time, excluding bank holidays).
• Response includes acknowledgement and initial resolution steps; resolution time may vary depending on issue complexity and third-party dependencies.
• This SLA applies to standard support and maintenance; the Company does not guarantee uptime or performance outside of agreed service parameters.

11. Liability

• The Company is not liable for indirect or consequential loss.
• Total liability is limited to Charges paid in the previous 12 months, except for death or personal injury caused by negligence.

12. Force Majeure

• The Company shall not be liable or responsible for any failure or delay in performance of Services, or any loss or damage resulting therefrom, to the extent that such failure or delay is caused by events beyond the Company’s reasonable control, including but not limited to acts of God, natural disasters, fire, flood, explosion, war, terrorism, civil commotion, labour disputes, strikes, pandemics, failure of suppliers or carriers, network outages, or governmental actions (“Force Majeure Event”).
• The Company will use reasonable efforts to resume performance as soon as practicable and will notify the Customer of the occurrence of a Force Majeure Event.
• If a Force Majeure Event continues for more than 30 days, either party may terminate the affected Services immediately upon written notice without liability, except for Charges accrued up to the date of termination.

13. Termination

• Termination is subject to the minimum term and notice requirements.
• Outstanding Charges become immediately payable.

14. Governing Law

• These Terms are governed by the laws of England and Wales.